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We are located in Atlanta, GA. If all products are in stock, your order should normally be on a truck within 12-24 hours after submission. However, due to abnormally high order volume, and COVID restrictions, our processing times can reach up to 7 business days. Less than 2.5% of orders are held up due to a backorder. Our daily shipping cutoff time is 1pm EST. Order placed after this cutoff will often ship the following business day.
UPS offers guaranteed transit times for their overnight and expedited services. If you choose an expedited UPS method (3 Day Select or faster) and the shipment shows up late, normally we will be able to accommodate you with a refund for those shipping costs, but during this busy season these guaranteed times cannot be trusted.
USPS offers estimated transit times for their Express and Priority mail services, but we’ve seen these times be 2 — 3 times longer than quoted. Absolutely no guaranteed delivery dates (despite what their website reads). If you choose USPS and the package shows up late, we will not be able to apply for and/or provide a refund on behalf of their poor service.
For all free, standard, or ground methods: once a package leaves our shop, the transit time is completely out of our control. With USPS First Class, Parcel Post, or Priority Mail, the delivery time can vary from 2-30+ days depending on your location. Shipping costs are paid to the carrier and are non-refundable under any circumstance. These policies apply for all domestic and international shipments.
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